1. Introduction

We, PeritaMedia.ai ("the company," "we," or "our"), provide AI-powered chatbot services in a 100% digital format through the tawk.to platform, a third-party provider. We are committed to protecting your privacy and complying with applicable global data protection regulations, such as the General Data Protection Regulation (GDPR), the UK Data Protection Act, and other international regulations.

2. Consent

By using our services, you agree to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with the terms outlined here, we ask that you refrain from using our services.

3. Information We Collect

We may collect the following types of information:

• Personal data: name, address, email address, phone number, and other personally identifiable information.
• Technical data: IP address, browser type, operating system, and details about your use of our website or chatbot.
• Data provided by you: any information you voluntarily provide through forms, surveys, or interactions with our chatbot.

4. Use of Information

We use the information collected to:

• 🔹 Provide and improve our services.
• 🔹 Fulfill your requests.
• 🔹 Personalize your user experience.
• 🔹 Comply with legal and contractual obligations.

5. Use of Third-Party Tools

Our services are offered through tawk.to, an external service provider. While tawk.to acts as the data processor under our instructions, we remain responsible for ensuring that data processing practices comply with applicable data protection laws. For more details on their policies, please visit Tawk.to Policies.

6. International Data Transfers

Your data may be transferred and processed outside your country of residence, in countries that may have different data protection laws. We ensure that all data transfers comply with applicable international laws by implementing appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.

7. Cookies and Similar Technologies

We use cookies and other tracking technologies to improve the functionality of our website and services. You can manage the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the service.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once it is no longer necessary, we will securely delete your data.

9. Information Security

We take reasonable technical and organizational measures to protect your information against loss, theft, unauthorized access, or disclosure.

10. User Rights

You have the right to:

• 🔹 Access, rectify, or delete your personal data.
• 🔹 Object to the processing of your data.
• 🔹 Request limitations on data processing or data portability.

To exercise these rights, please contact us at contacto@peritamedia.ai.

11. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Changes will be posted on our website, and we recommend reviewing it periodically to stay informed about how we protect your information.

12. Contact

If you have any questions or concerns about this policy or wish to exercise your rights, please contact our privacy team at contacto@peritamedia.ai.